| Parameter | What it does | Recommended value | |-----------|--------------|-------------------| | AGC Calls Taken Weight | More calls = lower score | 1.0 | | AGC Talk Time Weight | Higher talk time = lower availability | 0.5 | | AGC Pause Weight | More pause = less available | 0.8 | | AGC Wait Time Factor | Helps waiting calls get priority | 0.2 |
Vicidial Public. Issues 1. Pull requests 1. 2. 4. 6. 7. 10. 12. 15. 21. 22. 24. 44. 45. 46. 47. 48. 49. 50. VicidialCSS/agc/vdc_db_query.php at master - GitHub agc vicidialphp work
While not as polished as commercial offerings, the AGC remains the most widely deployed open-source contact center agent UI due to its transparent architecture and low cost of ownership. | Parameter | What it does | Recommended