A: Yes. Install the 64-bit driver, then in POS software, you may need to enable "File->Print Setup" and select the printer. If issues persist, use the "Generic / Text Only" driver as a fallback.
| Problem | Likely Solution | |---------|----------------| | Printer not recognized via USB | Try a different USB port and cable (under 3m). Disable USB selective suspend in Power Options. | | Printer shows as "Generic" or "Unknown" | Manually install driver: Add Printer → The printer that I want isn’t listed → Add a local printer → Use existing port (USB001) → Have Disk → point to unzipped driver folder. | | Labels print with wrong size | In driver settings → Preferences → Advanced → Paper Size → Define new custom label size (e.g., 4x6 inches → 101.6x152.4 mm). | | Garbled/random characters printed | You are using a wrong driver (e.g., LaserJet). Remove device, reinstall correct CHE80 driver. Reboot. | | Printer feeds but prints blank | Thermal side of label facing up? Run a self-test: Hold FEED button while powering on → release after 5 sec. | chaser che80 print driver
Always check the official Chaser support page first. A: Yes
Check the USB cable and ensure the printer isn't in "Error Mode" (indicated by a red flashing light). | Problem | Likely Solution | |---------|----------------| |