For three hours, Elias didn't move. He annotated the PDF. He realized that Veridia's problem wasn't the employees; it was that their knowledge base was a hoarder’s house. They needed to Marie Kondo their filing system using the principles in ISO 10010.
The standard strongly emphasizes leadership commitment and people engagement as key drivers for fostering a strong quality culture. iso 10010 pdf free
( Quality management — Guidance to understand, evaluate and improve organizational quality culture ) provides a framework for managing the "quality culture" of an organization. ISO 10010 2022 - iTeh Standards For three hours, Elias didn't move