If the official tool fails, use a utility like ChipGenius or Flash Drive Information Extractor to confirm you have an SMI (Silicon Motion) controller.
: Based on the naming convention, especially with sm32 , it's likely related to STMicroelectronics or a compatible device. Check if STMicroelectronics has a download or support page for such a device. download transcendsm32xpv1247byusbdevq1 new
"It looks complicated and official," Arthur thought. "Surely, this is the tool the pros use." If the official tool fails, use a utility